Frequently Asked Questions
PLEASE NOTE: Many of our standard policies have been temporarily changed due to COVID-19. Please see our COVID-19 Prevention FAQ for up-to-date information on our visitor policy, prevention measures, and more.
Visiting hours
Our visiting hours are 8 am to 8 pm, 7 days a week, however, we are open 24 hours a day. If you or a family member have a special need please let one of our nurses know and we would be happy to do everything we can to accommodate you.
Does each room have a television?
Resident rooms come equipped with a television set for every resident. All televisions also have cable programming. For our residents’ convenience, we also provide personal pillow speakers so each resident can watch a different channel.
How often will the rehabilitation staff work with my loved one?
Any rehabilitation services must be ordered by the resident’s physician, so each resident will be seen according to the direction of their physician. Our in-house rehabilitation staff works with residents Monday-Friday with Saturday and Sunday as makeup days in case a resident has missed a day during the week. Therapists would be happy to have you join them for a loved one’s rehabilitation session.
Does each room have a telephone?
Every bed in the facility has a telephone with local service and it’s own direct dial-in number to contact your loved one directly in their room, without going through a switchboard. Upon admission, the receptionist will provide you with a phone number.
Can I bring my family pet to visit?
Pets are always welcome at HVHC. However, for the safety of our residents and staff, we ask that you clean up after your pet and keep him/her with you at all times. Updated shot records must be provided upon request.
What belongings do I need during my stay?
- Comfortable Clothing
- Undergarments
- Socks
- Sneakers or Comfortable Shoes
- Sweats
What should I leave at home?
Any valuable or irreplaceable items
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Huntington Valley Healthcare Center
Attn: ___________________ Room No. _____
8382 Newman Ave
Huntington Beach, CA 92647
Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand-deliver to your loved one residing in our facility. Our email feature is free of charge.
Is smoking permitted in the facility?
For the safety and welfare of all residents and staff, we are a non-smoking facility but we do have a designated smoking area.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.
